+ 1. How can I place an order?
You can place an order by selecting the desired product and adding it to your cart. Follow the prompts to checkout, provide the necessary shipping and payment information, and confirm your order.
+ 2. What payment methods do you accept?
We accept various payment methods, including most major credit cards and PayPal.
+ 3. How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number that you can use to check your order’s progress.
+ 4. Do you ship internationally?
Currently, we do not provide shipping to countries outside the U.S. Please refer to our Shipping Policy for more details.
+ 5. How can I initiate a return?
To start a return, please contact us at shop@oaekpost.com. If your return is accepted upon inspection, we’ll provide a return shipping label along with instructions on how and where to send your package.
+ 6. What if I received a defective/damaged product?
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item. We will promptly address and resolve the issue.
+ 7. What is the difference between Premium and Regular apparel?
Our Premium Apparel stands out due to its superior-grade fabric, offering an elevated quality level compared to our Regular Apparel. While our Regular Apparel is of high quality, the Premium line provides an enhanced experience with superior fabric.
+ 8. Can I cancel my order?
We understand that circumstances can change. However, due to our efficient processing, once an order is placed, we cannot cancel or alter it. We advise reviewing your order carefully before finalizing your purchase.
+ 9. Can I change my address or products once I place an order?
Due to our efficient fulfillment process, we cannot change an order once it’s placed and shipped. Our team begins processing your order immediately upon receipt, meaning we can’t accommodate cancellations or changes. For any further queries, please contact us at shop@oaekpost.com.
+ 10. Is the sizing on the site for adults or kids?
Unless otherwise stipulated, all sizes listed are adult sizes. We have specific size charts for kids and youth sections. Please refer to our size charts on each product page or contact shop@oaekpost.com for more detailed sizing information.
+ 11. Can I change my address or products once I place an order?
Due to the many moving parts, we cannot make changes once an order is placed and shipped. Our fulfillment team begins working on your order as soon as it’s placed, so we can’t cancel or make changes once an order is placed. Please email shop@oaekpost.com if you have any questions.
+ 12. Is the sizing on the site adult or kids?
All sizes, unless otherwise stipulated, are adult sizes. The kids and youths section has its size charts. If you are curious about sizing, please see our size charts on each product page or email us at shop@oaekpost.com.